Frequently asked questions

FULL FEAST is a premium Caribbean-inspired sauce brand focused on bold
flavour, quality ingredients, and versatile everyday use. 

Our handmade sauces are crafted without preservatives and inspired by
Caribbean cooking traditions, particularly influences from the French
Caribbean, including Guadeloupe. 

Designed to deliver flavour first, our sauces bring authentic Caribbean
character to both everyday meals and creative cooking.

At FULL FEAST, we believe in flavour first, heat second. 

Our sauces are carefully crafted to enhance food naturally while delivering balanced flavour, depth, and versatility. Whether mild, herby, fruity, smoky, or spicy, each sauce is designed to complement meals rather than overpower them. 

Inspired by Caribbean culinary traditions, our handmade sauces bring bold character and everyday versatility to a wide variety of dishes.

Currently, FULL FEAST products are available exclusively through our official website.

As the brand continues to grow, we hope to expand into selected retailers, delicatessens, farm shops, and supermarkets in the future.

Yes. FULL FEAST offers a diverse range of Caribbean-inspired sauces,
including:

• Caribbean Hot Sauce
• Sauce Créole
• Herbal Sauce
• Exotic Sauce
• Caribbean BBQ Sauce
• Caribbean Flaming BBQ Sauce
• Discovery Trio Packs

Each sauce has its own unique flavour profile, ranging from fresh herbs
and fruity notes to smoky BBQ and bold Caribbean heat.

Yes. Our sauces are produced in small batches using an artisanal approach focused on quality, flavour, and consistency. 

Each recipe is carefully crafted to preserve authentic flavour, texture, and character while maintaining the high standards expected from a premium handmade product.

No. Our sauces are made without preservatives. 

We focus on delivering authentic flavour using carefully selected ingredients while maintaining the artisanal character of our products.

Yes. Our sauces are suitable for vegans. 

They are crafted without animal-derived ingredients, making them suitable for customers following a vegan diet.

Yes. We do not use wheat, barley, rye, or oats in our sauces, making them gluten free. 

We also do our best to minimise the risk of cross-contamination during production.  

However, customers with severe allergies should always review the ingredient information carefully before consumption.

Full ingredient lists, allergen information, and nutritional details are available:

• On each product page
• On product labels
• During checkout where applicable  

We encourage customers to review product information carefully before purchasing, especially in the case of allergies or dietary requirements.

Simply:

1. Add your selected products to the cart
2. Proceed to checkout
3. Enter your delivery information
4. Select your preferred payment method
5. Confirm your order securely  

Once your payment has been validated, you will receive an order confirmation email with your purchase details.

No. Guest checkout is available, allowing customers to place orders quickly and securely without creating an account. 

Creating an account is optional and may help make future purchases faster and easier.

We process orders quickly to ensure fast dispatch and delivery. 

If you need to modify or cancel your order, please contact us as soon as possible after placing it.

While we will always do our best to help, changes may no longer be possible once the order has entered processing or shipping stages.

Yes. Once your payment has been successfully validated, you will automatically receive an order confirmation email containing your order details and purchase summary.

We accept a wide range of secure payment methods through Shopify
Payments, PayPal, Klarna, and Mollie.

Credit & Debit Cards

• Visa
• Mastercard
• American Express (AMEX)
• Maestro
• Diners Club
• Discover
• UnionPay
  

Digital Wallets & Express Checkout

• Apple Pay
• Google Pay
• Shop Pay

Flexible & Installment Payments

• Klarna
• PayPal Pay Later solutions
• Shop Pay Installments (where available)

Depending on your country and eligibility, customers may have access to:

• Pay in full
• Pay later in 30 days
• Split payments into installments

Local European Payment Methods

Through Mollie, we also support:

• iDEAL
• Bancontact
• Belfius Direct Net
• KBC/CBC Payment Button
• EPS
• Przelewy24
• SEPA Bank Transfer
• MB WAY
• Multibanco
• Swish
• Satispay
• Pay by Bank
• Wero 

Available payment methods may vary depending on your country, device,
and eligibility.

 

Yes. Depending on your country and eligibility, flexible payment options
may include:

• Klarna installment payments
• Klarna Pay Later
• PayPal Pay Later solutions
• Shop Pay Installments

Depending on the payment provider and your eligibility, customers may
have access to:

• Pay in full
• Pay later in 30 days
• Split payments into multiple installments  

Installment availability, approval, repayment terms, and spending limits
are determined directly by the payment provider.

Yes. All payments are securely processed through encrypted checkout systems powered by:

• Shopify Payments
• Mollie
• PayPal
• Klarna
• Apple Pay
• Google Pay

FULL FEAST does not store or have access to your card details.

Yes. FULL FEAST ships worldwide. 

Shipping options, available courier services, estimated delivery times, and delivery rates are automatically displayed during checkout based on your delivery country and order size.

We work with trusted international courier and logistics partners
through our shipping platform.

Depending on your country and delivery address, available couriers at
checkout may include:

• DHL
• UPS
• FedEx
• DPD
• Royal Mail
• Evri
• Local international delivery partners
• Other express or economy courier services

Available carriers may vary depending on destination and parcel size.

At checkout, customers may see:

• Multiple courier options
• Estimated delivery times
• Live shipping rates
• Cheapest delivery option
• Fastest delivery option
• Tracking availability
• Import taxes & duties information (where applicable) 

This helps customers choose the delivery solution that best fits their
needs and budget.

Shipping costs are automatically calculated in real time during checkout
based on:

• Delivery country
• Parcel weight and dimensions
• Selected courier
• Delivery speed
• Cart size

Free shipping promotions may apply in selected regions.

Depending on your country, checkout may offer:

• DDU (Delivered Duty Unpaid): import taxes and duties may need to be paid by the customer upon arrival
• DDP (Delivered Duty Paid): import taxes and duties are prepaid during checkout to simplify delivery and avoid additional customs payments upon arrival

Availability depends on destination country and shipping carrier.

Our shipping solutions are designed to simplify the customer experience
as much as possible.

Where DDP shipping is available, import taxes and duties can often be
handled directly during checkout, helping reduce customs delays and additional
administrative steps for customers.

Yes. Once your order has been dispatched, tracking information will be sent by email whenever tracking is available with the selected courier service.

Depending on the shipping method chosen at checkout, customers may also benefit from live parcel tracking updates provided directly by the courier.

Store unopened bottles or jars in a cool, dry place. 

Once opened:

• Keep refrigerated
• Consume within the recommended period indicated on the label  

For best flavour and product quality, always store opened sauces in the refrigerator.

We generally recommend consuming opened sauces within approximately 8 weeks while refrigerated. 

For best flavour and quality, always keep opened products refrigerated and follow the storage instructions indicated on the label.

Our sauces pair perfectly with a wide variety of dishes, including:

• Chicken & grilled meats
• BBQ & burgers
• Seafood & fish
• Rice dishes
• Vegetables
• Marinades
• Wraps & sandwiches
• Caribbean cuisine
• International cuisine  

Whether used as a dip, marinade, cooking sauce, or finishing touch, FULL
FEAST sauces are designed to bring bold flavour to everyday meals.

Due to food safety and hygiene reasons, returns are generally only accepted for:

• Damaged items
• Defective products
• Incorrect orders received  

If there is an issue with your order, please contact us as soon as possible with your order number and supporting photos where applicable.

For full details, please refer to our Shipping & Returns Policy.

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

• Your order number
• Photos of the damaged parcel and/or product  

Our team will review the issue as quickly as possible and work towards an appropriate solution.

Yes. FULL FEAST offers wholesale solutions for:

• Retail stores
• Restaurants
• Delicatessens
• Distributors
• Food professionals  

We are always happy to discuss potential partnerships and supply opportunities depending on your business needs and order volumes.

Yes. Wholesale pricing and volume discounts may be available depending on order quantities, product selection, and business needs.

We’re always happy to discuss tailored wholesale solutions for retailers, restaurants, distributors, and food professionals.

At the moment, wholesale orders are handled through our trusted wholesale partner platform: FAIRE 

You may also contact us directly at:
hello@fullfeast.com

We’d love to hear from you. 

Please contact us with:

• Your business details
• Website or social media pages
• Type of business
• Estimated order quantities  

Our team will review your request and get back to you as soon as possible.

You can contact us via:

• The Contact page on our website
• Our support email  

We aim to respond to all enquiries within 24–48 business hours.

Customer support is available:

• Monday to Saturday
• Excluding public holidays  

We aim to respond to all enquiries within 24–48 business hours.